1. We are operating business as usual with no delays in production or delivery
2. Our customer support is available as normal. You can contact us anytime at www.beneq.com/support
3. Stay healthy!
You will certainly have seen the news coverage regarding uncertainty around the full impact of COVID-19 (Coronavirus Disease), and are likely already affected by the mobility restrictions and business disruptions it has triggered.
We want all of our customers to know that Beneq is fully functional and working at full capacity to ensure you receive critical equipment or ALD process support through these challenging times.
Premium-quality ALD equipment and service are at the heart of Beneq’s values. While we have taken active measures to put the health of our staff members first, we are also here to ensure that there are absolutely no disruptions to the orders you have placed or are going to place with us. If you have previously planned to meet with us, at trade events or in person, please continue to engage with our team digitally and by phone. As soon as travel systems resume we look forward to meeting with you at a later opportunity.
Beneq has been closely monitoring the COVID-19 outbreak from its very start in early January, 2020. We are working with our partners and suppliers to ensure our production and supply chain are well prepared for any potential shortage or logistical challenges. So far we have not seen any, and will always ensure that you as our customer would be the first to know if there are.
Our dedicated team of specialists are available online and via email, to help with any questions regarding your product or delivery. You can request for support at any time at www.beneq.com/support.
Thank you for choosing Beneq as your trusted ALD partner. We hope you and your family will stay healthy, and take this time to enjoy being close to those who truly matter to us.
Best regards,
Tommi Vainio
VP, ALD | Beneq
Mar-19, 2020